" Our IT team has been working with WANSecurity NOC team for the past 3 years. They were very reliable and good to work with. They had the integrity and resources to provide knowledgable and dependable NOC services. We had worked with their team a significant amount of time and appreciated the business and professionalism they displayed while working with us on sometimes lengthy trouble tickets. We highly recommend their service to anyone. "
" I work for a very small non-profit web/software company located in the San Francisco Bay Area. We provide career information through our website and software.
WANSecurity installed a Supermicro computer a couple of years ago and configured a Citrix OS running a Windows Small Business Server 2008 VM to serve our small office of 10 computers. For over 2 years, this system has performed well and we’ve had no problems.
However, one morning I got a text that our server was down. I couldn’t access the server by any of the usual means. At this point, I called WANSecurity and left a message. Although I hadn’t spoken with him for a long time and our service contract had expired long ago, Robert called me back right away and put his NOC Manager, Ben, on the case.
During the next 3 days, I received excellent support. WANSecurity was incredibly thorough in diagnosing multiple problems and worked with me to find solutions that helped us get our system back up and running. Their expertise in Citrix, security and Windows OS’s make them the ideal company for us to work with. Their support comes with plenty of good humor. This makes a potentially tedious and painful process one that leaves you whistling as you leave the office! "